1. Parties and Definitions
These Terms of Service ("Terms") constitute a legally binding agreement between:
Ruam AI, operated by Kratuva Inc., a Delaware corporation ("Ruam," "we," "our," or "us"); and
You, either as an individual user or as a representative of an organization that has registered for a Ruam account ("Customer," "you," or "your").
1.1 Key Definitions
- "Service" means the Ruam AI web application, the Chrome extension, the macOS desktop app, APIs, dashboards, and all related software and services provided by Ruam.
- "Workspace" means an organizational account on Ruam, owned and administered by a Customer.
- "Administrator" means a user within a Workspace who has been granted administrative privileges to configure settings, manage users, and access organizational data.
- "Team Member" or "End User" means an individual added to a Workspace by an Administrator, typically an employee or contractor of the Customer organization.
- "Customer Data" means all data, content, and information submitted to or generated by the Service by or on behalf of a Customer, including time and activity records.
- "Subscription" means a paid plan granting access to the Service for a defined billing period.
- "Seat" means a single licensed user account within a Workspace.
- "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights.
2. Account Registration and Eligibility
2.1 Eligibility
To use Ruam, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. Ruam is a business productivity platform intended for use by organizations and business professionals. By registering, you represent and warrant that you meet these requirements.
2.2 Account Creation
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the accuracy of your account information and for updating it promptly if it changes. Ruam reserves the right to suspend or terminate accounts with inaccurate or misleading registration information.
2.3 Account Security
- You are solely responsible for maintaining the confidentiality of your login credentials
- You must not share your account credentials with any third party
- You must notify Ruam immediately at support@ruam.ai if you suspect unauthorized access to your account
- Ruam is not liable for any loss or damage arising from unauthorized access resulting from your failure to protect your credentials
- You are responsible for all activity that occurs under your account
2.4 Organization Accounts
When a Customer registers a Workspace on behalf of an organization, the Customer represents that they have the authority to bind that organization to these Terms. The Customer is responsible for ensuring that all Administrators and Team Members within the Workspace comply with these Terms and all applicable Ruam policies.
3. Description of the Service
3.1 Core Features
Ruam helps remote teams confirm that scheduled hours were worked. The Service includes, but is not limited to:
- Recording active and idle time during a Team Member's schedule (plus the team's overtime window, up to 60 minutes) or a work day they start themselves, through the Chrome extension, the macOS desktop app, or the dashboard clock
- The site name and page title in the browser, and the app name on desktop, during tracked work. Never screenshots, keystrokes, audio, video, file contents, or full web addresses
- Schedules, attendance, time off, approvals, timesheets, and reports
- Controls that let each Team Member choose which activity detail their team can see
3.2 Service Availability
Ruam does not offer a service level agreement or uptime commitment at this time. Ruam will use commercially reasonable efforts to keep the Service available and to notify Customers in advance of scheduled maintenance that is expected to cause significant downtime.
Ruam does not guarantee uninterrupted or error-free service. Service availability may be affected by factors outside Ruam's control, including third-party infrastructure providers, internet connectivity, and force majeure events.
3.3 Service Modifications
Ruam reserves the right to modify, enhance, or discontinue features of the Service at any time. For material changes that reduce existing functionality for paid Customers, Ruam will provide at least 30 days advance written notice. Ruam will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
3.4 Beta Features
Ruam may offer access to beta or preview features that are not yet generally available. Beta features are provided "as is" without warranty and may be modified or discontinued at any time without notice. Customer Data processed through beta features is subject to the same privacy protections as production features.
4. Subscriptions, Pricing, and Billing
4.1 Subscription Plans
Ruam offers subscription plans on a per-seat basis. The price, billing cycle, and included features are shown in the app before you subscribe. Ruam reserves the right to change pricing with 30 days advance notice to existing Customers.
4.2 Free Trial
Ruam may offer a free trial period of up to 14 days for new Workspace registrations. During the free trial:
- Full Service functionality is available up to the trial seat limit
- No payment method is required to start a trial unless explicitly stated
- At the end of the trial period, continued use requires a paid Subscription
- Ruam may terminate or limit free trial access at its discretion
- When a free trial ends without a Subscription, the Workspace is paused: tracking stops, and the owner can still sign in, view and export Customer Data. The paused Workspace is kept for 30 days and then permanently deleted. Starting a Subscription at any point during those 30 days reactivates it
4.3 Billing and Payment
- When paid plans open, Subscriptions are billed monthly, in advance, at the start of each billing period
- Payments will be processed by our payment provider, which will be listed on the Subprocessors page before billing starts. By subscribing, you authorize Ruam to charge your payment method on a recurring basis
- All fees are stated in US Dollars unless otherwise specified
- Invoices are delivered electronically to the billing email on file
- Failed payments will result in a retry attempt within 3 business days. After two failed attempts, access to the Service may be suspended until payment is resolved
4.4 Seat Management
- Your Subscription covers the number of Seats selected at the time of purchase
- Adding Seats mid-cycle will result in a prorated charge for the additional Seats for the remainder of the current billing period
- Reducing Seats takes effect at the start of the next billing period. No refund or credit is issued for Seat reductions mid-cycle
- Administrators are responsible for managing active Seats and removing deactivated users to avoid unnecessary charges
4.5 Annual Subscriptions
Ruam does not offer annual Subscriptions today. If it does in future, their terms will be added here before they are offered.
4.6 Taxes
Stated prices are exclusive of all applicable taxes, including sales tax, VAT, GST, and similar levies. You are responsible for all taxes applicable to your Subscription, except for taxes on Ruam's income. Where Ruam is required by law to collect tax, it will be added to your invoice.
4.7 Cancellation and Refunds
- You may cancel your Subscription at any time through your account settings or by contacting support@ruam.ai
- Upon cancellation, your Subscription remains active until the end of the current billing period. You will not be charged for subsequent periods
- No refunds are issued for the current billing period upon cancellation, except where required by applicable law
- Ruam reserves the right to issue credits at its discretion for service disruptions or exceptional circumstances
4.8 Disputed Charges
If you believe a charge is incorrect, you must notify Ruam within 30 days of the charge date by emailing support@ruam.ai with the subject line "Billing Dispute." Ruam will investigate and respond within 10 business days. Initiating a chargeback with your payment provider without first contacting Ruam may result in account suspension pending resolution.
5. Acceptable Use
5.1 Permitted Use
Ruam grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms and applicable law.
5.2 Prohibited Conduct
You must not use Ruam to:
- Violate any applicable law, regulation, or third-party rights
- Monitor individuals without providing lawful prior notice as required by applicable employment and privacy laws
- Conduct covert surveillance of employees without their knowledge
- Monitor personal devices or personal accounts of any individual without explicit consent
- Discriminate against employees on the basis of race, gender, religion, nationality, age, disability, sexual orientation, or any other protected characteristic
- Harass, intimidate, or retaliate against employees based on data obtained through Ruam
- Reverse engineer, decompile, or attempt to extract the source code of Ruam
- Attempt to gain unauthorized access to Ruam systems, infrastructure, or other customers' data
- Introduce malware, viruses, or malicious code into the Service
- Use automated scripts, bots, or scrapers to access the Service
- Resell, sublicense, or redistribute access to the Service without Ruam's written consent
- Use the Service to build a competing product or service
- Misrepresent the source or accuracy of data generated by Ruam
- Use Ruam in any way that could damage, disable, overburden, or impair Ruam's infrastructure
5.3 Employer Responsibilities for Employee Monitoring
Customers who use Ruam to monitor employees bear full legal responsibility for compliance with all applicable employment laws, privacy regulations, and labor standards in their jurisdiction. This includes, without limitation:
- Providing employees with clear written notice of monitoring activities before deployment
- Obtaining any required employee consent under applicable law
- Consulting with works councils or employee representatives where required
- Complying with applicable collective bargaining agreements
- Ensuring monitoring is proportionate, limited to legitimate business purposes, and does not infringe on employees' reasonable expectation of privacy
6. Intellectual Property
6.1 Ruam's Intellectual Property
Ruam and its licensors own all right, title, and interest in and to the Service, including all software, algorithms, AI models, designs, text, graphics, interfaces, and underlying technology. These Terms do not grant you any ownership rights in the Service. Ruam, the Ruam logo, and all related marks are trademarks of Kratuva Inc. You may not use Ruam's trademarks without prior written consent.
6.2 Customer Data Ownership
You retain full ownership of all Customer Data you submit to the Service. Ruam does not claim ownership of Customer Data. By submitting Customer Data to the Service, you grant Ruam a limited, worldwide, royalty-free license to store, process, and use Customer Data solely to provide and improve the Service in accordance with these Terms and our Privacy Policy.
6.3 Feedback
If you provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant Ruam a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize that Feedback in any manner without obligation to you. Ruam is under no obligation to act on any Feedback.
6.4 No Sale of Data, No AI Training
Ruam does not sell Customer Data and does not use Customer Data to train AI models. Ruam may use aggregated, de-identified usage statistics to operate and improve the Service. Your Customer Data is never shared with or used to benefit other Ruam customers.
7. Confidentiality
7.1 Definition
"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Customer Data is considered the Customer's Confidential Information. Ruam's proprietary technology, pricing, and business strategies are Ruam's Confidential Information.
7.2 Obligations
Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using at least the same degree of care it uses for its own confidential information; (b) not disclose Confidential Information to third parties without prior written consent; and (c) use Confidential Information only as necessary to perform obligations under these Terms.
7.3 Exceptions
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was already known to the receiving party without restriction; (c) is received from a third party without restriction; or (d) is required to be disclosed by law or court order, provided the disclosing party gives prompt written notice to the other party where permitted.
8. Data, Privacy, and Security
8.1 Privacy Policy
Ruam's collection, use, and processing of personal data is governed by the Ruam Privacy Policy, available at ruam.ai/privacy, which is incorporated into these Terms by reference. By using the Service, you agree to the Privacy Policy.
8.2 Data Processing Agreement
For Customers who process personal data of employees or end users through Ruam in a manner that requires a Data Processing Agreement (DPA) under GDPR or other applicable data protection law, Ruam will enter into a DPA upon request. To request a DPA, contact legal@ruam.ai. The DPA forms part of these Terms once executed.
8.3 Customer Responsibilities for Data
- You are responsible for ensuring that you have all necessary rights, consents, and legal authority to submit Customer Data to the Service
- You are responsible for the accuracy and legality of Customer Data
- You must ensure that your use of the Service and any employee monitoring complies with all applicable data protection and privacy laws in your jurisdiction
- You must maintain appropriate internal policies governing your use of Ruam and the data it generates
8.4 Data Security
Ruam implements industry-standard technical and organizational security measures to protect Customer Data. These measures are summarized in the Privacy Policy. Ruam will notify you of any confirmed data breach affecting your Customer Data in accordance with applicable law and within the timeframes specified in the Privacy Policy.
8.5 Data Export and Portability
Upon request, Ruam will provide you with an export of your Customer Data in a standard machine-readable format within 30 days. Data export requests should be submitted to privacy@ruam.ai.
8.6 Data Deletion
When a paid Subscription ends, the Workspace becomes read-only: tracking stops, and the owner can still view and export Customer Data for 90 days. After those 90 days the Workspace and its Customer Data, including time records and their change history, are permanently deleted. If the owner deletes a Workspace, it is permanently deleted after a 14-day window in which the deletion can be cancelled. Backups roll off within 7 days of deletion. After deletion Ruam keeps only the billing email address, a phone number if one was provided, and billing records for as long as tax law requires. You may request expedited deletion by contacting privacy@ruam.ai.
9. Third-Party Services and Integrations
The Service may link to or work with third-party services, such as the sign-in providers you choose (for example Google or LinkedIn). Ruam is not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is governed by their respective terms and privacy policies. The companies Ruam uses to run the Service are listed on our Subprocessors page.
The Chrome extension is distributed through the Google Chrome Web Store, and the macOS desktop app is distributed by Ruam. By installing the Chrome extension, you also agree to Google's Terms of Service and Chrome Web Store policies.
10. Warranties and Disclaimers
10.1 Mutual Warranties
Each party represents and warrants that: (a) it has the legal capacity and authority to enter into these Terms; and (b) its performance under these Terms does not violate any applicable law or third-party agreement.
10.2 Ruam's Limited Warranty
Ruam warrants that the Service will perform materially in accordance with its documentation under normal use. As your sole remedy for a breach of this warranty, Ruam will use commercially reasonable efforts to correct the non-conformance. If Ruam cannot correct the non-conformance within 30 days, you may terminate your Subscription and receive a prorated refund for the unused portion of the current billing period.
10.3 Disclaimer of Other Warranties
11. Limitation of Liability
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Ruam's liability is limited to the greatest extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Ruam, Kratuva Inc., and their respective officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Service in violation of these Terms
- Your violation of any applicable law or regulation, including employment and privacy laws
- Your failure to obtain required consents or provide required notices for employee monitoring
- Your Customer Data or any claim that your Customer Data infringes a third party's rights
- Any dispute between you and your employees arising from your use of Ruam
- Any employment decision made by you based on data generated by the Service
Ruam reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Ruam in the defense of any such claim.
13. Term and Termination
13.1 Term
These Terms commence on the date you first access the Service and continue until your Subscription is terminated or these Terms are otherwise terminated in accordance with this section.
13.2 Termination by You
You may terminate your Subscription at any time by cancelling through your account settings or by contacting support@ruam.ai. Termination takes effect at the end of the current billing period. Your obligations under Sections 6, 7, 11, 12, and 14 survive termination.
13.3 Termination or Suspension by Ruam
Ruam may suspend or terminate your access to the Service immediately upon written notice if:
- You materially breach these Terms and fail to cure the breach within 15 days of written notice
- You use the Service to conduct unlawful monitoring or surveillance
- You fail to pay fees when due and do not remedy the payment failure within 10 business days
- You become insolvent, make an assignment for the benefit of creditors, or are subject to bankruptcy proceedings
- Continued provision of the Service would expose Ruam to legal liability or reputational harm
13.4 Effect of Termination
- Upon termination, your right to access and use the Service ceases immediately
- Unless termination was for cause, you can view and export your Customer Data for 90 days after termination
- After that window, Customer Data is permanently deleted as described in Section 8.6
- Fees paid prior to termination are non-refundable except as provided in Section 4.7
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
14.2 Informal Resolution
Before initiating formal dispute resolution proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation. Either party may initiate this process by sending written notice to the other party describing the dispute. The parties will have 30 days from the date of such notice to resolve the dispute informally.
14.3 Binding Arbitration
If the parties cannot resolve a dispute through informal negotiation, either party may initiate binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Wilmington, Delaware, or remotely by mutual agreement. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
The following disputes are excluded from arbitration and may be brought in court: (a) claims for injunctive or other equitable relief to protect intellectual property or Confidential Information; and (b) small claims court actions within applicable jurisdictional limits.
14.4 Class Action Waiver
TO THE EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST RUAM. ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY.
14.5 EU and International Users
If you are located in the European Union and believe Ruam has violated your rights under GDPR, you have the right to lodge a complaint with your local data protection supervisory authority. Nothing in these Terms limits your rights under GDPR or other mandatory consumer protection laws in your jurisdiction.
15. General Provisions
15.1 Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, and any executed Data Processing Agreement, constitute the entire agreement between you and Ruam regarding the Service and supersede all prior agreements, understandings, and representations.
15.2 Amendments
Ruam reserves the right to modify these Terms at any time. For material changes, Ruam will notify you by email and through in-app notification at least 30 days before the changes take effect. Your continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree with the updated Terms, you must stop using the Service and cancel your Subscription.
15.3 Assignment
You may not assign or transfer these Terms or any rights under them without Ruam's prior written consent. Ruam may assign these Terms, including in connection with a merger, acquisition, or sale of assets, with 30 days notice to you. Any unauthorized assignment is void.
15.4 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
15.5 Waiver
Failure by either party to enforce any provision of these Terms will not constitute a waiver of that party's right to enforce it in the future.
15.6 Force Majeure
Ruam will not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, internet outages, or third-party infrastructure failures. Ruam will notify you promptly of any such event and will use commercially reasonable efforts to resume normal service as quickly as possible.
15.7 Notices
Notices to Ruam must be sent by email to legal@ruam.ai or by mail to Kratuva Inc., Attn: Legal, 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Notices to you will be sent to the email address on your account. Notices are effective upon delivery.
15.8 Relationship of the Parties
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, franchise, or employment relationship between the parties.
15.9 No Third-Party Beneficiaries
These Terms are for the sole benefit of the parties and do not create any third-party beneficiary rights, except that Team Members within a Workspace benefit from the employee monitoring protections described in Section 5.3.
15.10 Export Compliance
You represent that you are not located in a country subject to US government embargo and are not on any US government list of prohibited or restricted parties. You agree to comply with all applicable US and international export laws and regulations in your use of the Service.
16. Contact Information
For questions about these Terms of Service, please contact:
Legal Inquiries: legal@ruam.ai
Support and Billing: support@ruam.ai
Privacy and Security: privacy@ruam.ai
Website: https://ruam.ai
Kratuva Inc.
Attn: Legal Department
131 Continental Dr, Suite 305, Newark, DE 19713, United States